Some of the products on our website contain highly active ingredients, as such it is important to ensure that you are using the correct products for your skin and age.
To order these prescriptive products you MUST have completed the online consultation form at least once, which you can find by clicking here. These products can then be ordered from us in the following ways:
We will then review your request, if you have completed the consultation process we will then approve the request and you will be notified of that fact. You can then log back into your account and purchase ONLY those products you requested.
We are a National Award winning salon with a team of over 10 highly trained therapists ensuring that you get products that are not only suited to your skin but will bring you the results you are looking for.
We use various Royal Mail services to deliver your order, these are dependent on the weight and value of your order.
We use 48 Hour Tracked, 24 Hour Tracked, 1st Class, 2nd Class & Special Delivery.
You can track your order at www.royalmail.com/trackdetails. Most orders take between 2 – 5 working days to arrive, if you do not receive your order after that time please email us at firstname.lastname@example.org.
All Environ, Youngblood & Hydropeptide orders placed before 3pm are despatched the same day, all Jane Iredale orders are despatched within 1 working day.
Under the Distance Selling Regulations you have the right to cancel your order for up to 7 working days after receiving it and receive a full refund.
If for any reason you are unsatisfied with your order, please Contact Us, quoting your name and the date ordered. We will do our utmost to try and resolve your issue. If we cannot, we will ask you to return the products to our Correspondence Address and once received we will issue a refund providing the items are unopened and undamaged. We do recommend that you send the items back via a tracked service.
Refunds are NOT given on any products that have been opened or/and used unless the item is faulty.
Funds will be credited into the same account that was debited.
If you wish to change an unopened item this will be done but will incur a charge to cover postage and packing plus any cost difference of the items.