We use various Royal Mail services to deliver your order, these are dependent on the weight and value of your order.
We use 48 Hour Tracked, 24 Hour Tracked, 1st Class, 2nd Class & Special Delivery.
You can track your order at www.royalmail.com/trackdetails. Most orders take between 2 – 5 working days to arrive, if you do not receive your order after that time please email us at firstname.lastname@example.org.
All Environ, Youngblood & Hydropeptide orders placed before 3pm are despatched the same day, all Jane Iredale orders are despatched within 1 working day.
Under the Distance Selling Regulations you have the right to cancel your order for up to 7 working days after receiving it and receive a full refund.
If for any reason you are unsatisfied with your order, please Contact Us, quoting your name and the date ordered. We will do our utmost to try and resolve your issue. If we cannot, we will ask you to return the products to our Correspondence Address and once received we will issue a refund providing the items are unopened and undamaged. We do recommend that you send the items back via a tracked service.
Refunds are NOT given on any products that have been opened or/and used unless the item is faulty.
Funds will be credited into the same account that was debited.
If you wish to change an unopened item this will be done but will incur a charge to cover postage and packing plus any cost difference of the items.